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Account Data Deletion Request

Last updated: 2026-05-12

Thank you for using Tangle. This page explains how you can request deletion of your Tangle account and the personal data associated with it.

How to delete your account

Option 1. In-app deletion

Open the Tangle app → My Page → Settings → Delete Account.

Submitting the form starts the deletion process immediately.

Option 2. Email request

Send an email to tangle@infidity.ai including the following:

  • Subject: [Tangle] Account Deletion Request
  • The email address you used to sign up
  • Your nickname (optional, for identity verification)
  • Reason for deletion (optional)

Data that will be deleted

Once your request is processed, the following data is permanently removed:

  • Account information (email, password hash, nickname, gender preference)
  • Profile photo and metadata
  • All chat history with characters
  • Post likes and comment history
  • Generated fan media (images) and gallery
  • Follow and subscription information
  • Attendance and event participation history
  • Notification settings and device tokens
  • In-app currency balance (Tangerines)

Data retained (legal obligation)

Per Korean e-commerce and tax regulations, the records below are retained for a fixed period in a minimized form, with personally identifying information reduced wherever possible.

  • Payment transaction records: 5 years (Act on Consumer Protection in Electronic Commerce — contract, withdrawal, payment, and supply records)
  • Advertising and display records: 6 months (Act on Consumer Protection in Electronic Commerce)
  • Tax invoices and receipts: 5 years (Framework Act on National Taxes)

Processing time

  • Requests are processed within 7 business days after receipt.
  • You will receive a confirmation email at the registered address once processing is complete.
  • If you do not hear back within 7 business days, please reply to the same email thread.

Important notes

  • Account deletion is irreversible.
  • You may sign up again with the same email later, but previous data cannot be restored.
  • Unused in-app currency (Tangerines) purchased through in-app purchases is handled separately under the refund policy. See the Operations Policy for details.
  • If you have any active payments or subscriptions, please cancel them before submitting a deletion request.

Contact

This page is provided in accordance with the Google Play Data Safety policy. See our Privacy Policy and Terms of Service for related information.