INFIDITY Integrated Service Terms of Use

Notice: This English text is provided for reference only. The Korean-language version is the original and legally binding document. In the event of any discrepancy, the Korean version shall prevail.

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms is to set forth the legal rights, obligations, responsibilities, and other necessary matters between Emotionwave Inc. (hereinafter "the Company") and users in connection with the use of the integrated digital platform "INFIDITY" ecosystem operated by the Company and all individual services subordinate thereto (including Tangle and other services currently provided as well as all services to be released in the future, hereinafter "the Service").

These Terms govern the use of the INFIDITY Service.
Before using the Service, you must agree to these Terms and the Privacy Policy.
When opening an account or using the Service, you must verify your age if required.
For children under the age of 14, the legal representative must review and consent to these Terms.
If you do not agree to these Terms, smooth use of the Service may be difficult.

Article 2 (Prior Notice on Generative Artificial Intelligence)

Artificial intelligence (AI) is actively used in the operation, production, and provision of all Services provided by the Company, and the majority of features are operated and provided based on generative AI algorithms. The user agrees to use the Service while recognizing the characteristics (uncertainty, bias, etc.) of the outputs generated by the AI.

Article 3 (Definitions)

The definitions of terms used in these Terms are as follows.

"INFIDITY" means the integrated brand and multi-service platform ecosystem provided by the Company based on AI technology.
"Service" means all features within the platform, regardless of device (PC, smartphone, tablet, etc.), that the User can use, such as AI chat, short-form, story mode, and scene generation (Fan Media).
"Account" means the means of identification that a User must separately create at each individual INFIDITY service such as Tangle after agreeing to these Terms in order to use that service. INFIDITY does not operate an integrated account system, and accounts of each service are managed independently.
"User" means a member or non-member ("Guest") who has agreed to these Terms and uses the Service by creating an account on one or more of the INFIDITY sub-services such as Tangle. Any user who has signed up for one or more INFIDITY sub-services is deemed to be a member of the INFIDITY platform as well as a member of the individual service, and is subject to these Terms and to the INFIDITY common policies (Privacy Policy, Youth Protection Policy, etc.) set by the Company. "Guest" means a user who uses some features of the Service without creating an account.
"INFIDITY Application" means the application software operated by the Company so that users can use the Service.
"AI Character" means a virtual personality realized through artificial intelligence algorithms, with appearance, personality, and worldview set by the Company.
"User Content" means all text (prompts), images, videos, audio, and conversation history with AI Characters that the user inputs while using the Service.
"AI Output" means all results produced by artificial intelligence in response to user input.
"UGC (User Generated Contents)" means user-created content and derivative works created or produced by the user using the INFIDITY Service.
"Tangerine" means a virtual internal good used to access paid content (subscriptions, unlocks, etc.) within the Service.
Among the terms used in these Terms, terms not defined in this Article shall be construed in accordance with their meaning under applicable laws and general practice.

Article 4 (Effect and Amendment of the Terms)

These Terms shall be posted on the Service's initial screen or made available through a linked screen, and shall take effect upon the User's agreement.
The User's consent to these Terms means consent to use contracts not only for the currently provided Services but also for all sub-services (apps, web, etc.) that may be released under the "INFIDITY" brand in the future, without any separate additional terms agreement (Umbrella Agreement).
The Company may amend these Terms within the scope not violating applicable laws such as the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, and the Personal Information Protection Act.
When the Company amends these Terms, it shall specify the effective date, contents of the amendment, reasons for the amendment, etc., and announce them through the initial screen or a linked screen from at least 7 days before the effective date until a reasonable period after the effective date. However, changes that are unfavorable or material to the user shall be announced at least 30 days in advance, and existing users shall be notified by email or similar means of the amended Terms, the effective date, and the reasons for the change.
When the Company amends these Terms, if the announcement of the amended Terms also includes a notice that, if the User does not express agreement or refusal, the User shall be deemed to have accepted them, and the User does not express refusal by the effective date, the User may be deemed to have agreed to the amended Terms.
If the User does not agree to the application of the amended Terms, the Company or the User may terminate the contract for use of the INFIDITY Services.
The Company shall provide a separate linked screen, pop-up screen, or similar so that the User can easily understand important matters in these Terms (such as withdrawal of subscription, termination, the Company's exemptions, and damages to users), and shall obtain the User's consent.

Article 5 (Provision of Company Information, etc.)

The Company shall post the following matters on the initial screen or homepage of the INFIDITY Service so that users can easily know them. However, the Privacy Policy and Terms may be made available to users through a linked screen.

Trade name and name of representative
Address of place of business (including the address of a place where user complaints can be processed) and email address
Telephone number and fax number
Business registration number and mail-order business report number
Privacy Policy
Service Terms of Use

Article 6 (Rules Outside the Terms)

The Company may set separate terms of use and operations policies (hereinafter "operations policies, etc.") for individual INFIDITY services (such as Tangle), and where the contents thereof differ from these Terms, the individual service terms and operations policies, etc. shall take precedence.
Matters not specified in these Terms or interpretation thereof shall be governed by applicable laws such as the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, and the Personal Information Protection Act.

Article 7 (Operations Policy)

To apply the Terms and to protect the rights and interests of users and maintain order within INFIDITY Services, the Company may establish INFIDITY Service operations policies (hereinafter "operations policies") for matters specifically delegated within the scope set in the Terms.
The Company shall notify users of the operations policy by posting it on the initial screen or homepage of the Service or providing a linked screen so that users can be aware of it.
For amendments to the operations policy that bring about material changes to user rights or obligations or that have the same effect as changes to the Terms, the procedure under Article 4 shall apply. However, in the following cases, prior notice shall be given by the method in paragraph 2.
1. Where the Terms specifically delegate the scope of matters being amended
2. Where matters unrelated to user rights and obligations are amended
3. Where the contents of the operations policy are not fundamentally different from the contents of the Terms and the operations policy is amended within a scope foreseeable to users

Chapter 2 Use Contract and Account Management

Article 8 (Conclusion of Use Contract and Membership Sign-up)

A person wishing to use the INFIDITY Service provided by the Company must agree to the contents of the Terms and follow the membership sign-up procedure provided on the initial screen of an individual service or on the service homepage.
The use contract is concluded when the prospective user agrees to the Terms and applies according to the procedure set by the Company, and the Company accepts such application.
The user must provide all information requested by the Company at the time of membership sign-up.
A user may use part of the Service as a Guest without signing up for membership.
Children under the age of 14 cannot sign up without the consent of a legal representative. The Company may require age verification and identity verification as necessary.
When a youth (under the age of 19) applies for use, the consent of the legal representative shall be obtained, and the specific consent procedure shall follow applicable laws and the methods provided by the Company.

Article 9 (Acceptance and Restriction of Membership Sign-up)

The Company shall accept membership sign-ups when the user has applied for membership by accurately stating the information requested by the Company, unless there is a substantial reason not to do so.
The Company may refuse acceptance of, or revoke acceptance of, any membership sign-up falling under any of the following.
1. Where membership is applied for in violation of Article 8
2. Where the application is not in real name, uses another's name, contains false information, or fails to fill in matters presented by the Company
3. Where a youth has not obtained the consent of a legal representative or such consent cannot be confirmed
4. Where a user with a record of use restriction within the last 3 months applies for membership
5. Where the user is using the Service from a country other than the Republic of Korea in which the Company has not yet decided to provide INFIDITY Services, and where it is necessary to restrict service provision in connection with contracts entered into with overseas service providers or in relation to the provision of services to users connecting from specific countries
6. Where membership is applied for with the purpose of committing illegal acts prohibited by applicable laws
7. Where the application is made with the purpose of impairing public order or good morals
8. Where qualifications were lost due to a previous violation of these Terms
9. Where a user whose contract has been terminated under Article 29 attempts to sign up
10. Where, for other reasons equivalent to the above, acceptance is deemed inappropriate
The Company may withhold acceptance until the cause is resolved in any of the following cases.
1. Where there is no spare capacity in the Company's facilities or where there is a technical obstacle
2. Where there is a failure in INFIDITY Services
3. Where, for other reasons equivalent to the above, acceptance of membership is difficult

Article 10 (Right of Cancellation by Legal Representative of a Minor)

The Company shall notify, when a minor user wishes to use a paid INFIDITY Service requiring payment, that the consent of the legal representative is required, and that if the legal representative does not consent to the contract, the minor or the legal representative may cancel the contract. However, this excludes cases caused by the minor user's deception and property that the legal representative has permitted the minor to dispose of.

Article 11 (Account Management and Status as INFIDITY Platform Member)

Status as INFIDITY Platform Member: All users who have signed up for one or more INFIDITY sub-services such as Tangle are deemed to be members of the INFIDITY platform as well as members of the individual service. Users who have signed up for an individual service are subject to these Terms and the INFIDITY common policies (Privacy Policy, Youth Protection Policy, operations policy, etc.) set by the Company. The Company may collectively perform notices, communications, and announcements of policy changes targeted at all INFIDITY platform members.
Independent Accounts per Service: INFIDITY does not operate an integrated account system, and the user must create a separate account for each individual INFIDITY service that the user wishes to use, such as Tangle. Each service account is managed independently, and the account of one service is not automatically linked to other services.
The Company issues an account for the relevant service based on the email address or social login information provided by the user, for the convenience of information protection and service guidance, etc.
The Company performs all member management duties, such as determining whether the user can use the relevant service, through the account of each service.
The user must manage his/her account and password with the care of a good administrator and must not allow a third party to use them. The user shall be responsible for any damage caused by the user's negligent management of account information or by allowing a third party to use it.
If the user loses an account, the user may receive a re-issuance after email identity verification according to the procedure provided by the relevant service.
The user must provide truthful information when required to provide information to the Company under these Terms, and shall not be protected against any disadvantages arising from the provision of false information.
The user may at any time view and modify his/her personal information through the personal information management screen. However, account identifiers and similar information necessary for service management cannot be modified.

Article 12 (Protection and Management of Personal Information)

The Company shall endeavor to protect users' personal information, including account information, in accordance with applicable laws such as the Personal Information Protection Act. Protection and use of users' personal information shall be governed by applicable laws and the Privacy Policy separately disclosed by the Company.
The Company shall not be responsible for any information, including account information, exposed due to reasons attributable to the user.

Article 13 (Obligations of "the Company")

The Company shall comply with applicable laws and exercise the rights and perform the obligations stipulated in these Terms in good faith.
The Company shall maintain a security system to protect personal information so that users can safely use the Service, and shall publish and comply with a Privacy Policy. The Company shall ensure that users' personal information is not disclosed or provided to third parties, except as set forth in these Terms and the Privacy Policy.
For continuous and stable provision of the Service, the Company shall make every effort to repair or restore facilities or data without delay if facilities are damaged or data is lost while improving the Service, except for unavoidable reasons such as natural disasters, emergencies, technical defects difficult to resolve, and failures.
Customer support services for users using individual services provided/distributed on the INFIDITY platform (handling of users' opinions/complaints, failure handling, etc.) shall be handled by the relevant service provider, and details shall follow the relevant service's terms of use and operations policies.

Article 14 (User's Obligations)

The User shall not engage in any of the following acts, or any act intended for the following purposes or content.
1. Entering false content at the time of membership sign-up
2. Stealing the information of others
3. Impersonating the Company's officers, employees, service providers, operators, or other relevant parties
4. Modifying information posted by the Company
5. Sending or posting information (including computer programs) prohibited by the Company
6. Producing, distributing, using, or advertising computer programs, devices, or apparatuses not provided or approved by the Company
7. Infringing on the intellectual property rights, including copyrights, of the Company and other third parties
8. Damaging the reputation of, or interfering with the work of, the Company and other third parties
9. Disclosing or posting obscene or violent words or writing, images, sounds, or other information contrary to public order and morals
10. Acquiring usage data, User Content, AI Output, etc. within INFIDITY Services through abnormal methods, and disposing of them for consideration (transfer, sale, etc.) or making them subject to rights (provision of security, lending, etc.)
11. Inducing or advertising the acts under item 10
12. Using INFIDITY Services for the purpose of profit, business, advertising, political activities, etc., without the Company's consent
13. Using the Service by exploiting errors or bugs in the Service
14. Acquiring usage data or goods from other users by means of deception or speculative acts
15. Acquiring unjust gains by exploiting various processes related to membership sign-up, service use, payment/refund, etc., provided by the Company
16. Intentionally or grossly negligently interfering with the operation of the Company's services
17. Reproducing or distributing information obtained through the Company's services for purposes other than service use without the Company's prior consent, or attempting to use it commercially
18. Attempting to disable or bypass the AI model's Safety Filter and technical restrictions (jailbreak prompts, etc.)
19. Other acts prohibited by applicable laws or not permitted under public order and morals or general social norms
The User has the obligation to confirm and comply with the provisions of these Terms, the operations policies, and notices on the INFIDITY Service homepage and individual services, and matters notified by the Company.
The Company may set out specific types of acts falling under any of paragraphs 1 and 2 of this Article and the following items in its operations policies, and the User shall comply with them.
1. Restrictions on user nicknames
2. Restrictions on the content and method of conversations, etc.
3. Restrictions on how INFIDITY Services may be used
4. Other matters that the Company deems necessary for INFIDITY Service operations within a scope that does not infringe on the User's essential rights to use the Service
Responsibility for the management of account information rests with the User, and the User shall not use a third party's account or allow a third party to use the User's account.
The User shall regularly check the matters set forth in these Terms, the notices on the INFIDITY Service homepage or individual services, and the operations policies and other policies or rules established by the Company.

Chapter 3 Provision and Use of the Service

Article 15 (Provision and Suspension of the Service)

The Company provides the following services to the User.
1. INFIDITY platform services (AI chat, story mode, scene generation (Fan Media), short-form, etc.)
2. Security services
3. Customer protection services
4. Related ancillary services
5. Other services provided to users through additional development by the Company or through partnership agreements with other companies
INFIDITY Service usage hours shall, in principle, be 24 hours a day, 365 days a year (00:00–24:00).
Notwithstanding paragraph 2, the Service may not be provided for a certain period of time in the following cases, and the Company is not obligated to provide the Service during such period.
1. When repair, replacement, or regular inspection of computers and other information and communications equipment is necessary, or when otherwise necessary for the operation of the Service
2. When necessary to respond to unexpected service instability caused by hacking and other electronic intrusion incidents, communication failures, failures of service equipment, or abnormal service usage by users
3. When applicable laws, government policies, or the Company's policies prohibit the provision of the Service through specific time or count restrictions
4. When normal provision of the Service is impossible due to force majeure such as natural disasters, emergencies, or power outages
5. When there is a critical management need on the part of the Company, such as splitting, merging, transfer of business, discontinuation of business, or deterioration in the Service's profitability
In the case of paragraph 3 item 1, the Company may suspend the Service for a designated period, and shall notify users of this fact at least 24 hours in advance on the initial screen of the INFIDITY platform or the Service homepage.
In the case of paragraph 3 item 2, the Company may temporarily suspend the Service without prior notice. In such cases, the Company may notify the fact afterward on the initial screen or the Service homepage.
The Company shall not be responsible for any damages arising in connection with the user's use of free services provided. However, this excludes damages caused by the Company's intent or gross negligence.
In the cases of paragraph 3 items 3 to 5, the Company may suspend the entire INFIDITY Service for technical or operational reasons and may suspend the provision of the Service after providing 30 days' notice. Where there is an unavoidable circumstance preventing prior notice, notice may be given afterward.
The Company may request the user to install computer programs (such as the INFIDITY Application) provided by the Company as necessary for the provision of the Service. The Company shall, before the user installs such programs, notify the user of important matters such as capacity, functionality, removal method, and effects on other programs in an appropriate manner according to the nature of the program, and obtain the user's consent for the installation.
Where the Company patches or updates a program within the scope of not significantly changing the matters notified in paragraph 8, the notice of important matters and obtaining of consent may be omitted.

Article 16 (Modification and Content Amendment of the Service)

The User may use the INFIDITY Service provided by the Company in accordance with these Terms, the operations policies, and the service rules established by the Company.
The service composition and AI worldview that the Company provides to users through the Service are virtual content created by the Company. The Company has comprehensive rights regarding the production, modification, maintenance, and repair of the service contents. The contents of the Service and individual services provided by the Company may be changed (patched) from time to time according to operational and technical needs, in which case the Company shall notify users through the homepage or each service.
Where deemed necessary in connection with the planning or operation of INFIDITY Services and individual services, the Company may add, delete, or change service-related information.

Article 17 (Management of Creations and Postings)

Users must manage their creations and postings so as not to infringe the rights of others.
The Company values users' creations and postings and shall do its best to protect them from being altered, damaged, or deleted. However, the Company may delete, move, or refuse registration of any creation or posting falling under the following items, without prior notice, and may take certain measures against the user who shared/posted the creation or posting in accordance with the Terms and operations policies, etc.
1. Where the content severely insults or damages the reputation of other users or third parties
2. Where obscene material is posted or links to pornographic sites are provided
3. Where the content infringes any rights, including intellectual property rights, of the Company, other users, or third parties
4. Where the content encourages illegal copying or hacking
5. Where the content is objectively recognized as being connected with crime
6. Where the content is advertising for the purpose of profit
7. Where it interferes with the normal operation of the Company or the Service
8. Where it disseminates or links to content contrary to public order and morals
9. Where, in other cases, it is deemed to violate applicable laws
A person whose legal interests have been infringed by a creation or posting may request suspension of exposure or deletion of the creation or posting in accordance with applicable laws and the procedures set by the customer center, and the Company shall take necessary measures in accordance with applicable laws.

Article 18 (Collection of Information, etc.)

The Company may store and retain all communication content (hereinafter "conversations, etc."), such as conversations and messages, between users within INFIDITY Services. The Company shall view this information only when it deems necessary for dispute resolution between users, complaint handling, or maintenance of order in the Service. This information shall be held only by the Company, and third parties not authorized by law shall not be able to view it. The Company shall, before viewing such information, notify the relevant individual in advance of the reason for, and the scope of, the viewing. However, where it is necessary to view a user's conversation information in connection with the investigation, processing, confirmation, and remedy of acts such as account theft, cash transactions, verbal violence, in-service fraud and similar deceptive acts, abuse of bugs, other current illegal acts, or material violations of these Terms specified in Article 14, the Company shall, after the fact, notify the individuals whose conversation information was viewed of the reason for the viewing and the parts of the viewed information related to such individuals.
The Company may collect and use settings and specifications of users' PCs, mobile devices, etc., for service operation and improvement of program stability and other service quality.

Chapter 4 Special Rules and Disclaimers for Generative AI Services

Article 19 (Limitations of AI Output and No Warranty)

Probabilistic Generation: AI Output is the result of real-time probabilistic prediction algorithms. The Company does not warrant the accuracy, completeness, truthfulness, currency, morality, or fitness for a particular purpose of the output.
AI Hallucination: AI may generate answers that contain information that is factually incorrect, illogical, or that does not reflect reality. Users must not trust such information as absolute fact.
No Warranty of Non-Infringement of Intellectual Property Rights: The Company does not warrant that AI Output will not infringe upon the rights of third parties, including copyrights and rights of publicity. All responsibility for legal disputes arising from the use of AI Output rests with the user.

Article 20 (AI Ethics and User Obligations)

The User must not engage in violence, hatred, sexual harassment, discriminatory remarks, or other behaviors deemed socially inappropriate toward AI Characters.
The User must not attempt to disable or bypass the AI model's Safety Filter and technical restrictions (jailbreak prompts, etc.).
The Company may delete, block, or restrict use of content that violates AI ethics and operations policies without prior notice.

Chapter 5 Intellectual Property and Data Use

Article 21 (Ownership of Copyrights)

All proprietary copyrights to AI Characters (names, appearance, voice, settings, etc.), scenarios, story texts, short-form videos, UI/UX designs, etc. provided by the Company belong exclusively to the Company.
"INFIDITY IP" means all works comprising INFIDITY Services, such as the INFIDITY worldview, AI Characters, images, and music.
Among works created/produced by users in the INFIDITY Service, copyrights for portions originally created by the user without using the Company's INFIDITY IP belong to the user. However, the license granted to the Company under Article 22 shall remain valid.
Works posted/registered/shared in the INFIDITY Service shall be retained permanently. They may also be retained even after a user's withdrawal. However, such works may be deleted at the user's request.
Users may not capture, record, or extract content within the Service without authorization to post or redistribute it for commercial purposes.

Article 22 (UGC and INFIDITY IP Use Rules)

The Company respects users (creators) producing UGC and derivative works using the INFIDITY Service. However, the production and distribution of separate services using INFIDITY IP is, in principle, not allowed.
When making UGC public, the source (INFIDITY and the relevant service name) must be clearly indicated.
Commercial use of UGC is, in principle, not allowed.
1. When producing UGC, you must not request or receive monetary compensation from others, such as production costs or sponsorships, in exchange for production.
2. You may not sell UGC to third parties for a fee, or receive consideration for disclosure, distribution, license, etc.
3. You may not submit UGC to contests where economic benefits are provided or UGC may be used commercially.
However, the following are exceptionally permitted.
1. Advertising revenue and donations obtained from posting UGC on free content platforms (YouTube, Twitch, Afreeca TV, etc.) accessible to anyone for free are not prohibited.
2. If you wish to produce non-profit digital content (apps, web services, etc.) using INFIDITY IP, you may obtain separate approval by individually contacting the customer center (support@emotionwave.com).
Creators must comply with copyright law and applicable laws when producing UGC and must not violate public order and morals or social order. UGC must not contain the following content or expressions.
1. Content that violates the law or infringes the rights of third parties such as intellectual property rights or rights of publicity
2. Content that expresses a particular political view or position
3. Content that discriminates against, demeans, or promotes hatred toward specific groups, religions, races, genders, etc.
4. Content that is obscene or that may cause sexual shame to others
5. Cruel content or violent and provocative content that may evoke disgust in others
6. Content that violates INFIDITY's values or internal policies
7. Content that does not match the age rating
UGC must not be produced or distributed with content that may be mistaken for INFIDITY's official content.
For UGC that violates these Terms, the Company may immediately revoke permission to use INFIDITY IP and demand the cessation of posting, distribution, and sharing of such UGC.

Article 23 (Use of Data and Grant of License — AI Enhancement)

Use of Training Data: The User agrees that the Company may, for service performance improvement, AI model enhancement, research on new algorithms, and service intelligence, collect, analyze, reproduce, and modify, after pseudonymization, all of the User's input data (text, images, video, etc.) and conversation history for use.
Perpetual License: The User grants to the Company and its affiliates a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license (including rights to create derivative works and rights of commercial use) with respect to the content the User generates or inputs.
Warranty and Indemnification: The User warrants that the data the User provides does not infringe the rights of third parties, and shall, in case of breach, indemnify the Company and resolve disputes at the User's own expense.

Chapter 6 Paid Services and Goods (Tangle Paid Item Cancellation and Refund Policy)

※ This Chapter sets forth matters concerning the purchase, payment, withdrawal of subscription, and refund of paid items applicable to the "Tangle" service under the INFIDITY platform (hereinafter "Tangle Paid Item Cancellation and Refund Policy"). The payment and refund policies of other individual services that may be incorporated under the INFIDITY platform in the future may be set separately within the scope of those services' operations policies and the application of these Terms. Matters not otherwise specified in this Chapter shall follow applicable laws and general commercial practice.

Article 24 (Scope of Application and Classification of Paid Items)

This Chapter governs the purchase, payment, use, withdrawal of subscription, and refund of all goods and items (hereinafter "Paid Items") that the Tangle service (hereinafter, in this Chapter, "the Service") provides to users for consideration. Other individual services under the INFIDITY platform may be subject to separate payment and refund policies. Where the provisions of this Chapter differ from the operations policy of an individual service, the operations policy of that individual service shall take precedence.
Paid Items as provided in this Chapter are classified as follows.
1. Paid Goods (hereinafter "Tangerines"): A virtual internal good used as a means to access paid features and content within the Service after the user purchases it for actual consideration. As a rule, Tangerines are recharged via the in-app payment method of app marketplaces.
2. Free Goods (hereinafter "Free Tangerines"): Virtual internal goods that the Company provides to users free of charge, in the name of sign-up trial, attendance, events, promotions, reward-page viewing, various rewards, etc. Free Tangerines are not refundable in cash, and their scope of use, expiration, and use methods may be limited differently from paid Tangerines.
3. Pass: A time-limited use right purchased by paying with Tangerines held by the user. The Pass becomes effective immediately upon purchase and grants the right to access additional benefits separately announced by the Company within the Service for a certain period (hereinafter "Pass Benefits"). The Pass does not auto-renew, and ceases to exist upon expiration of its validity period without separate action.
4. Tangerine-deducting Paid Content and Features: Digital content or features used individually by paying with Tangerines, including but not limited to chats with AI Characters (token-based deduction), unlocking paid images/videos in character DMs and feeds, story-mode chapter progression and replay, paid choices during story progression, permanent gallery storage, and Fan Media image/video generation.
The specific names, prices (in Tangerines or won equivalent), quantities, methods of use, validity periods, conditions of use, benefit details, scope of application, frequency limits, etc. of each Paid Item shall be clearly notified by the Company through the in-service payment page, item description screen, notices, FAQ, or a separate operations policy so that users can easily check them before purchase. Where the contents of such notice differ from these Terms, the contents of the notice for the individual item shall take precedence.
The Company may newly establish, change, or discontinue the type, composition, price, benefits, conditions of use, etc. of Paid Items, taking into account business policies, market conditions, cost fluctuations, price changes of AI models and partner APIs, applicable laws and app marketplace policies, etc. However, in the case of changes unfavorable to users, the Company shall notify users in advance through in-service notices or email at least 7 days before the effective date of the change (and at least 30 days before in the case of changes that materially affect users). The conditions of use of individual items already paid for and whose use has commenced shall be maintained as of the time of purchase.

Article 24-2 (Purchase and Operation of "Tangerines")

The User may purchase Tangerines via in-app payment provided by app marketplaces (Apple App Store, Google Play Store, etc.) by selecting one of the Tangerine packages (hereinafter "Tangerine Packages") provided by the Service. The composition of each Tangerine Package (name, quantity of Tangerines paid out, sale price, discount rate, bonus benefits, etc.) can be checked through the in-service payment page, and the Company may adjust package composition, price, and discount rates, or newly establish or discontinue packages as necessary.
Tangerines are virtual internal goods usable only within the Service rather than cash, and the User may not have Tangerines refunded in cash, nor transfer, sell, gift, or pledge them to other users or third parties, or perform any other act of disposing of rights. Where fraudulent acquisition of paid Tangerines (payment fraud, use of macros/scripts, exploitation of app vulnerabilities, methods violating these Terms, etc.) is confirmed, the Company may, without prior notice, withdraw and extinguish such Tangerines, and may take measures such as use restriction and civil/criminal action against the user as necessary.
The expiry period (validity period) of paid Tangerines, in accordance with Article 64 of the Commercial Act, shall be 5 years from the date of purchase, and they may be used only within that period. However, paid Tangerines acquired by methods other than app-marketplace in-app payment (web payment, partner methods, etc.) may have different validity periods set by each method, in which case the period explicitly notified at the time of payment shall apply.
The validity period of Free Tangerines (paid out as event, promotion, attendance reward, ad reward-page viewing reward, sign-up trial, various rewards, etc.) follows the period notified at the time of payment, and where there is no separate notice, shall be 30 days from the date of payment. Free Tangerines are not subject to withdrawal of subscription or refund, and are automatically extinguished upon expiration of the validity period.
When the User consumes Tangerines while holding both paid and Free Tangerines, in principle, Free Tangerines are deducted before paid Tangerines, and within the same kind of Tangerines, those with the closest expiry date are deducted first in order. Within paid Tangerines, in principle, those purchased earliest are deducted first.
If the User voluntarily withdraws membership (terminates the use contract) or the User's account becomes permanently unusable due to a use-restriction measure by the Company, all Tangerines (whether paid or free) held by the User are immediately extinguished and no separate refund or restoration is made. However, with respect to unused paid Tangerines within the scope where refunds are recognized under applicable laws, the User may apply for withdrawal of subscription and refund according to the procedures set forth in Articles 25 and 25-3 of these Terms.
Where the validity period of paid Tangerines is approaching, the Company shall, in accordance with applicable laws (the Act on the Consumer Protection in Electronic Commerce, Etc., the Content User Protection Guidelines, etc.), notify the User of the fact that the validity period is approaching, whether and how the period can be extended, and how the matter will be handled after the period expires, by means of in-service notifications, email, or equivalent methods on three or more occasions starting from 30 days before the expiry, and shall refund the remaining amount within the scope of return obligations recognized under applicable laws.

Article 24-3 (Paid Content and Features Available with Tangerines)

The User may use the paid content and features provided by the Service by paying with the Tangerines held. The Tangerine deduction unit price, methods of use, conditions of use, scope of use, and effects after use of each paid content and feature can be checked at the payment stage of the relevant feature within the Service or on a separate guidance screen, and the User may use the relevant feature by paying Tangerines after sufficient understanding.
As soon as the User pays Tangerines and uses the Tangerine-deducting paid content or feature even once, the provision of the digital content shall be deemed to have commenced, and the paid content and features whose provision has commenced shall fall under the grounds for withdrawal-of-subscription restriction set forth in Article 25-2 of these Terms, and shall not be subject to withdrawal of subscription or refund. "Use" in this paragraph means any of the following acts but is not limited thereto.
1. Unlocking, releasing, playing, or viewing image or video content via deduction of Tangerines
2. Entering paid chapters in story mode, starting replays, selecting paid choices, or progressing paid scenes
3. Permanent storage of image/video content in the gallery
4. Sending a request for, or commencing the generation of, Fan Media images/videos
5. Sending a message to an AI Character causing chat tokens to be deducted
6. Any other act in which Tangerines are deducted for the execution or output production of the relevant feature
For the AI chat feature, Tangerines are deducted in real time in proportion to the input/output token usage for each act of the User sending a message to a character; the specific calculation method and unit price of token-based deduction can be checked in advance via the in-service guidance screen. The User is responsible for checking his/her Tangerine balance in advance, and may not claim separate damages from the Company if the chat is interrupted due to insufficient balance. The chat shall be deemed to have commenced provision of the digital content for the corresponding tokens at the time the message is sent and tokens are deducted.
Where the User pays Tangerines to use AI generation features (such as Fan Media image/video generation), the specific content and quality of the generated output is determined by the User's input and the probabilistic and technical characteristics of the AI model. The Company does not warrant the accuracy, completeness, conformance to expectations, fitness for a particular purpose, or non-infringement of intellectual property rights of the generated output, in accordance with Article 19 of these Terms. Accordingly, claims of withdrawal of subscription, refund, or damages cannot be acknowledged solely on the ground that the generated output does not meet the User's expectations. However, where, due to a cause attributable to the Company, the AI generation feature does not operate normally and no output is produced at all, compensation in the form of Tangerine reimbursement, etc. shall be made under Article 25-5 of these Terms.
Paid chapters or replays in story mode shall be deemed to have commenced provision of the digital content as soon as the User presses the entry/start button and Tangerines are deducted, and withdrawal of subscription is restricted regardless of whether the User has read or watched the relevant chapter to the end.
Image/video content permanently stored via the gallery shall be deemed to have granted the User the storage-use right for that content at the time Tangerines are deducted, and withdrawal of subscription is restricted from that time onward. However, where, due to a cause attributable to the Company, the use of stored content becomes permanently impossible, compensation shall be made under Article 25-5.

Article 24-4 (Purchase and Use of Pass)

A Pass is a time-limited item that the User can purchase by paying with held Tangerines, and includes short-term passes, long-term passes, and other time-limited items separately announced by the Company within the Service. The price (in Tangerines), validity period (number of days), scope of included Pass Benefits, scope of applicable AI Characters, frequency limits, possibility of overlapping use, etc. of each Pass shall be clearly indicated through the in-service payment page so that the User can easily check them before purchase.
A Pass does not auto-renew. Unless the User separately purchases a new Pass at the time the current Pass's validity period expires, the User can no longer use the Pass Benefits, and the Company may terminate the effect of that Pass without any notice.
A Pass takes effect immediately upon completion of purchase by paying Tangerines, and from that time the Pass Benefits apply to the User's account. Therefore, although in principle a Pass shall be deemed to have commenced provision of digital content as soon as purchase is completed and falls under the grounds for withdrawal-of-subscription restriction under Article 25-2 of these Terms, withdrawal of subscription may exceptionally be accepted only where the User applies for withdrawal of subscription within 7 days of the payment date without using any Pass Benefit even once after completion of purchase, and the Company can objectively confirm such fact through service logs and similar.
"Use of Pass Benefits" in the preceding paragraph includes all of the following acts. If any one of the following acts has occurred, withdrawal of subscription for the Pass becomes impossible.
1. Receipt of influencer DM proactive messages activated through the Pass (regardless of form, such as text, images)
2. Sending or receiving messages using a high-performance chat AI model applied through the Pass
3. Use of the free image/video unlock benefit included in the Pass at least once
4. Use of the first-time free story-progression benefit included in the Pass at least once
5. Use of the free Fan Media generation count included in the Pass at least once
6. Actual viewing or use of the free feed-content disclosure benefit included in the Pass
7. Any other use of features applied to the User's account as Pass Benefits
A Pass may be used only during the validity period designated for each Pass, and even where the User does not sufficiently use the benefits as described below, in principle, the period shall not be compensated, extended, or refunded.
1. The User's mere change of mind, decreased use frequency, or loss of intent to use
2. Non-use due to the User's personal circumstances (device change, connectivity, health, etc.)
3. Cases where service use is temporarily restricted due to causes attributable to the User
4. Cases where the User has withdrawn the account or has been subject to use restriction
5. Cases where the User purchased without correctly understanding or checking the contents of the Pass benefits
Where Pass Benefits have not been provided normally for a substantial period due to causes attributable to the Company, the Company shall take appropriate measures such as Tangerine compensation, validity-period extension, or refund under Article 25-5.
A Pass may only be used in the User's own account, and may not be transferred, gifted, or sold to other users. Where the scope of applicable characters of the Pass is designated, requests for benefits to characters beyond that scope are invalid.
Free benefits included in the Pass (e.g., number of free image generations, first-time free story progression, free feed disclosure, etc.) may only be used within the validity period of the relevant Pass. Unused remaining benefits are automatically extinguished at the same time as the validity period expires, and are not carried over even when the next Pass is purchased.

Article 24-5 (Means of Payment and Conclusion of Paid Service Use Contract)

The User may purchase Paid Items using any of the following means of payment provided by the Company for the relevant Paid Item. The available means of payment may differ for each individual Paid Item, and can be checked on the purchase screen of each item.
1. In-app payment in the app marketplace (Apple App Store)
2. In-app payment in the app marketplace (Google Play Store)
3. Other electronic means of payment notified by the Company in advance
Where the User purchases a Paid Item via an app-marketplace in-app payment, all procedures concerning that payment, such as payment processing, payment approval, payment cancellation, refund requests, and handling of overpayments, in principle, follow the policies and procedures set by the relevant app marketplace (Apple, Google, etc.). The User must check the terms and the payment/refund policies of the relevant app marketplace before using in-app payment, and inquiries and refund requests related to payment shall, in principle, be handled first through the customer center of the relevant app marketplace.
The use contract for a Paid Item shall be deemed concluded at the time the User has duly completed the payment procedure of the payment-means provider (app marketplace, etc.), the Company's system has confirmed that payment has been completed, and Tangerines, the Pass, or the right to use paid content has been paid into or granted to the User's account.
The Company shall actually receive only the portion of the payment amount paid by the User, excluding amounts attributable to third parties such as app-marketplace fees, value-added tax, and exchange fees. Accordingly, in the case of refunds, the handling of such fees and taxes shall follow each app marketplace and applicable laws.
Where the User pays in foreign currency, the actual amount billed may differ from the won-equivalent price displayed in the Service due to the exchange rate at the time of payment, exchange fees, overseas payment fees, etc., and the User shall bear the difference, unless caused by the Company's intent or gross negligence.
According to the Company's policies and the standards of payment-means providers such as app marketplaces, the cumulative monthly payment amount and the purchase limit on Paid Items per User may be restricted. Where the User exceeds such standards, the User may be restricted from purchasing additional Paid Items within that period.
The Company may refuse or withhold acceptance of, or cancel acceptance after acceptance of, the User's purchase application in any of the following cases, and the Company shall not be liable for any damages arising therefrom unless caused by the Company's intent or gross negligence.
1. Where the User attempts payment in a name not their own, or by using another's name, payment means, or app-marketplace account
2. Where fraudulent payments are suspected, such as bulk payments from the same IP or device, continuous payments from similar accounts, or payments from IPs with a history of payment fraud
3. Where it is objectively foreseeable that payment of the price has not in fact been made or will not be made in the future
4. Where a minor has attempted payment without the consent of a legal representative, and where the special rules for minor payment specified in Article 24-6 of these Terms have been violated
5. Where it is reasonably suspected that the purchase is for a purpose contrary to applicable laws, app-marketplace policies, AI ethics standards, or public order and morals
6. Other cases where applicable laws, the operations policies, or these Terms are violated or are likely to be violated

Article 24-6 (Special Rules on Payment by Minors)

Where a minor (under the age of 19) attempts to purchase a Paid Item, the Company shall notify the User before purchase that the consent of a legal representative (e.g., parent) is required and that, in the absence of the legal representative's consent, the minor or the legal representative may cancel the contract.
Where a minor purchases a Paid Item without the consent of a legal representative, the minor or the legal representative may request the cancellation of the purchase contract from the Company, and the Company shall handle this in accordance with applicable laws and the procedures set by the Company. However, the Company may decline the cancellation request in any of the following cases.
1. Where the minor actively deceives the Company or the app marketplace into believing the minor is an adult by impersonating the legal representative's resident registration number, payment means, or app-marketplace account information, or by using deception
2. Where payment was made with property that the legal representative permitted the minor to dispose of freely (such as allowance)
3. Where the legal representative subsequently ratified the payment
Even where cancellation of the minor's payment is recognized under this Article, where the minor has already used or consumed all or part of the Paid Item, refund may be made only for the remainder, after deducting the amount corresponding to the used portion.
Where the minor or the legal representative requests cancellation on the ground of the minor's payment, the Company may request the submission of reasonable supporting documents (such as a copy of resident registration, family relationship certificate, copy of legal representative's ID, payment history, etc.) to confirm the relationship between the payer and the legal representative. The User (or legal representative) shall faithfully cooperate. Where the necessary supporting documents are not submitted or confirmation is difficult, the Company may delay or refuse the cancellation processing.
For payments made through an app marketplace, in principle, cancellation of a minor's payment under this Article shall be handled in accordance with the refund policies and procedures of the relevant app marketplace, and the Company may take necessary cooperation measures, such as making refund requests to the relevant app marketplace, upon the User's request.

Article 25 (Withdrawal of Subscription)

This Article sets forth the policy on withdrawal of subscription regarding Paid Items of the Tangle service (part of the Tangle Paid Item Cancellation and Refund Policy). All Paid Items of the Tangle service have the nature of digital content, and matters not otherwise specified in this Article shall be governed by applicable laws such as the Act on the Consumer Protection in Electronic Commerce, Etc., the Content Industry Promotion Act, the Content User Protection Guidelines, and the Act on the Regulation of Terms and Conditions.
The User may apply for withdrawal of subscription within 7 days from the payment date after concluding a purchase contract for a Paid Item with the Company, only where the User has not used the relevant Paid Item at all. "Not used" in this Article and throughout this Chapter is determined according to the following criteria for each type of Paid Item.
1. In the case of paid Tangerines: A case where the User has not used (deducted) even a single Tangerine of the Tangerines paid out via the purchased Tangerine Package. Where any of the Tangerines paid out via the relevant Tangerine Package have been deducted for any purpose, even partially—such as chat token deduction, image/video unlocking, story chapter entry/replay, permanent gallery storage, Fan Media generation, Pass purchase—withdrawal of subscription under this Article is impossible. Whether "use" has occurred is determined based on the Company's service logs.
2. In the case of a Pass: Because a Pass is a time-limited item that takes effect immediately upon completion of purchase by paying Tangerines, in principle, withdrawal of subscription is restricted from the time of purchase, deeming the digital content to have commenced provision. However, withdrawal of subscription may exceptionally be accepted only where the User applies for withdrawal of subscription within 7 days from the payment date without having used any Pass Benefit set forth in Article 24-4 paragraph 4 even once after completion of purchase, and the Company can objectively confirm such fact through service logs and similar.
3. In the case of Tangerine-deducting paid content and features: Individual paid content and features that the User uses by paying Tangerines (image unlock, video unlock, story chapter entry/replay, paid choices in stories, permanent gallery storage, Fan Media generation, chat token deduction, etc.) are items in which provision of digital content commences simultaneously with the payment of Tangerines, and withdrawal of subscription and refund are not possible thereafter. That is, paid content and features used by paying Tangerines are excluded from withdrawal of subscription and refund if used, unlocked, generated, or viewed even once.
4. In the case of Free Tangerines and gratuitously provided benefits: Tangerines, use rights, coupons, bonus benefits, etc. provided gratuitously through events, promotions, reward-page viewing rewards, sign-up trials, attendance rewards, etc. are not subject to withdrawal of subscription or refund under this Article, since there was no payment consideration in the first place.
Notwithstanding paragraph 2, where the contents of the Paid Item significantly differ from the description/advertisement or are performed differently from the contractual content, the User may apply for withdrawal of subscription, etc. within 3 months from the date of receipt of the relevant Paid Item or within 30 days from the date the User became aware of, or could have become aware of, that fact.
The User who wishes to apply for withdrawal of subscription shall request the withdrawal in a manner that allows identity verification through the Company's customer center (support@emotionwave.com) or the inquiry channel designated within the Service, and shall submit to the Company the payment history (receipt, order number, etc.), payment date and time, payment means, and reason for the refund request, etc. The Company shall, after reviewing the purchase history and use history with respect to the received request, notify the User of the processing result in accordance with the standards set forth in applicable laws and these Terms.
The withdrawal of subscription for a Paid Item purchased via app-marketplace in-app payment shall, in principle, be made in accordance with the refund policy and procedure of the relevant app marketplace (Apple, Google, etc.), and the User may directly request a refund through the customer center of the relevant app marketplace. The Company shall, upon the User's request, take necessary measures such as making cancellation or refund requests to the relevant app marketplace under applicable laws, but the actual refund approval depends on the policies and judgment of the relevant app marketplace.
The Company shall comprehensively determine, on the basis of service logs, payment history, use history, etc., whether the application for withdrawal of subscription falls under grounds for withdrawal-of-subscription restriction under these Terms and applicable laws, and shall reasonably explain, upon the User's request, the objective grounds for the determination.

Article 25-2 (Grounds for Restriction of Withdrawal of Subscription)

In any of the following cases, the User's withdrawal of subscription is restricted under Article 17 paragraph 2 of the Act on the Consumer Protection in Electronic Commerce, Etc., and the enforcement decree thereof. The Company shall clearly notify the following grounds for withdrawal-of-subscription restriction on the pre-purchase payment screen, item description screen, or in the FAQ, and the User shall be deemed to have acknowledged and consented to them before purchase.
1. Cases where the User has already used the purchased Paid Item, or has partially used or consumed the Paid Item such that its value has been significantly reduced. Specific examples falling under this item are as follows.
  - Where any single Tangerine of the Tangerine Package has been used
  - Where any benefit of the Pass (DM proactive message receipt, use of high-performance chat model, free image unlock, first-time free story progression, free Fan Media generation, etc.) has been used at least once
  - Where paid images/videos have been unlocked, viewed, or played at least once
  - Where the User has entered a story chapter or started a replay at least once
  - Where the request for generation of Fan Media images/videos has commenced at least once (regardless of the quality and satisfaction of the generated output)
  - Where images/videos in the gallery have been permanently stored at least once
  - Where chat tokens have been deducted by sending a message to an AI Character
2. Cases where provision of digital content has commenced. However, this does not apply to portions of divisible digital content for which provision has not commenced. Items that take effect immediately upon purchase (such as Passes) shall be deemed to have commenced provision upon completion of purchase.
3. Cases where, after the User purchases a package item providing additional benefits (bonus Tangerines, discount coupons, gifts, event benefits, etc.), the User uses such additional benefits
4. Goods provided gratuitously to the User as events, promotions, attendance rewards, rewards, sign-up trials, etc. (Free Tangerines, free use rights, bonus benefits, etc.)
5. Cases where the value of the Paid Item has been significantly reduced or the Paid Item has been lost or damaged due to causes attributable to the User
6. Cases where the value of goods, etc. has been so significantly reduced over time that it has become difficult to resell them
7. Cases equivalent to damaging the packaging of reproducible goods, where provision of digital content has commenced
8. Cases falling under grounds for withdrawal-of-subscription restriction notified in advance in the individual item description, where the User confirmed and consented to such grounds before purchase
9. Other cases set forth in applicable laws as grounds for withdrawal-of-subscription restriction
Even where withdrawal of subscription is restricted under this Article, refund or compensation equivalent thereto may exceptionally be made in any of the following cases.
1. Cases of payment errors, double payments, non-delivery of items, etc. caused by the Company's intent or negligence
2. Cases where provision of the relevant Paid Item has become impossible due to causes attributable to the Company
3. Cases where it is objectively confirmed that the User could not use the relevant Paid Item because the Paid Item was not provided normally due to causes on the Company's side, such as system errors or network failures
4. Cases where the contents of the Paid Item significantly differ from the description/advertisement or are performed differently from the contractual content (Article 25 paragraph 3)
5. Other cases where refund is recognized under applicable laws

Article 25-3 (Effects of Withdrawal of Subscription and Refund Procedure)

Where withdrawal of subscription has been duly made under Article 25 paragraph 2 or paragraph 3, the Company shall, in principle, refund the amount paid by the User in the same manner as the payment was made, within 3 business days of the date the User expressed the intent of withdrawal of subscription. Where refund in the same manner is impossible, the Company shall notify the User in advance and obtain consent to refund by another means. However, in the case of payment means requiring confirmation of receipt by the Company or the payment-means provider, the refund may be made within 3 business days of the date of confirmation of receipt.
Refunds for amounts paid via app-marketplace in-app payment shall be processed according to the policies and procedures of the relevant app marketplace, and the actual time required to process the refund and deposit the refunded amount may be delayed due to causes that the Company cannot control, such as policies of each app marketplace, payment gateway, card company, etc. In such cases, the Company may make cooperation requests to the relevant app marketplace for refund processing, but, since whether the refund is approved and the actual refund time fall outside the Company's control, the Company shall not be liable for delays caused thereby unless caused by the Company's intent or gross negligence.
Where, at the time of withdrawal of subscription, additional benefits (bonus Tangerines, discount coupons, event gifts, etc.) have been paid out for the relevant payment, the Company shall recover such additional benefits and then process the refund. Where part of the additional benefits has already been used, the amount corresponding to the used portion may be deducted from the refund amount, and may also be deducted from any remaining paid Tangerine balance.
Where withdrawal of subscription is made due to causes attributable to the Company without the User's fault, the Company shall not charge a refund fee. Where withdrawal of subscription is made for other reasons (the User's mere change of mind, decreased use frequency, personal circumstances, etc.) and where deduction of refund fees is permitted under applicable laws, the Company may refund after deducting the greater of 10% of the refund amount or KRW 1,000 as a refund fee. However, refunds for app-marketplace in-app payment shall follow the refund-fee policy of the relevant app marketplace, and the Company shall not impose duplicate refund fees.
In principle, refunds shall be processed via the original means of payment. However, where the User consents or refund via the original payment means is significantly difficult, the Company may propose alternative compensation in paid Tangerines, and processing in this manner shall be made only with the User's express consent.
When the effect of withdrawal of subscription or refund occurs, the Tangerines, Pass validity period, unlocked content use rights, gallery-stored content, etc. corresponding to the relevant item shall be promptly recovered from the User's account, and the User shall not be able to use the relevant item from that time onward. Where the User has used or attempted to use the relevant item even after refund processing, the Company may charge the User the amount corresponding to such use, and may deduct it from other Tangerines or use rights held by the User.
The Company may, for the purpose of processing withdrawal of subscription, check related information such as the User's payment history, use history, and service logs through the app marketplace or payment gateway, and may request the User to submit additional supporting materials or to verify identity. Where the User does not respond to reasonable requests, the Company may delay or refuse the withdrawal-of-subscription processing.
Where the person who actually received the price for the Paid Item from the Company and the person who concluded the paid-service use contract with the User are not the same (e.g., where the app marketplace is the actual receiver of payment), each shall be jointly and severally liable in performing the obligations related to withdrawal of subscription, etc., in accordance with applicable laws.

Article 25-4 (Refund of Overpayments)

In principle, where an overpayment occurs in the payment process, the Company shall refund the entire overpayment to the User. However, where an overpayment occurs due to the User's negligence (double payment, mistype of payment means, wrong product selection, etc.) and not due to the Company's intent or negligence, the actual costs incurred for the refund (remittance fees, payment cancellation fees, etc.) shall be borne by the User within a reasonable scope.
Where an overpayment occurs in the course of an app-marketplace in-app payment, the User may request a refund from the Company or the relevant app marketplace, and the actual entity to which the refund request is made and that processes the refund is determined according to the policies of the app marketplace. Where a refund request to the app marketplace is necessary, the Company shall cooperate within a reasonable scope upon the User's request.
Communication charges incurred due to app downloads or use of network services (data communication fees, roaming fees, etc.) are excluded from refund.
Refunds shall be processed in accordance with the type of operating system of the User's device and the refund policy of the relevant app marketplace, on the premise that the User shall faithfully cooperate in the verification and submission of information necessary for the refund.
The Company may contact the User or request the provision of necessary information (payment history, receipt, identification materials, etc.) for processing the refund of an overpayment, and shall process the refund within 3 business days of receiving from the User the information necessary for the refund.

Article 25-5 (Termination of Paid Service Contract and Compensation for Damage)

Where damage occurs, such as the User being unable to use the Paid Item normally, due to the Company's intent or negligence, the Company shall do its best to resolve the damage and shall provide compensation by any of the following methods deemed appropriate for the User's recovery from the damage.
1. Re-supply of the same or similar item
2. Extension of the Pass validity period in proportion to the period during which normal use was not possible
3. Tangerine compensation in proportion to the scope in which normal use was not possible
4. Refund of the amount of the User's payment corresponding to the scope of damage
5. Other compensation in accordance with applicable laws (the Content User Protection Guidelines, etc.)
Where the Company decides, based on management judgment, no longer to provide all or part of the Tangle service or the specific Paid Item purchased by the User, the Company shall notify users of such fact at least 30 days in advance, and shall provide appropriate refund or compensation under applicable laws and the Content User Protection Guidelines for unused portions of Paid Items already paid for. However, portions of Paid Items already used or consumed, or whose effect has commenced, shall be excluded from refund.
Where the User violates Article 14 of these Terms or other terms or operations policies and the Company restricts the User's use of the Service or terminates the use contract under Article 26, the User may not claim damages from the Company for not being able to use the Paid Item during the period equivalent to the restriction or termination measure, and the Company shall not bear any separate refund or compensation obligation. However, refunds shall be processed within the scope recognized under applicable laws, and in such case the Company may refund after deducting the benefit obtained from use of the Paid Item and the refund fee (the greater of 10% of the refund amount or KRW 1,000). In addition, where the relevant account has been used for account theft or illegal activities (unauthorized reproduction/distribution of content, use of bots/macros, etc.), refund/compensation may not be made.
Where the User voluntarily applies for membership withdrawal (termination of the use contract), the User's Tangerines, remaining Pass period, purchased paid content use rights, etc. shall be handled under Article 24-2 paragraph 6 of these Terms and applicable laws. The User acknowledges and agrees that, after withdrawal, restoration of the account and related data shall not be made.
Where the use of a Paid Item is temporarily restricted or cannot be performed normally due to force majeure such as natural disasters, war, infectious disease, national emergency, technical defects difficult to resolve, cloud-infrastructure failures, payment-gateway failures, app-marketplace policy changes, technical limitations of AI algorithms, government policies, etc., the Company shall take reasonable measures to enable normal use as soon as the relevant cause is resolved, but the Company shall not be liable for damages to the User caused by such reasons unless caused by the Company's intent or gross negligence.
Matters concerning compensation for damage to users caused by defects in Paid Items shall be governed by the Content User Protection Guidelines.

Article 25-6 (Prevention of Fraudulent Refunds and Abuse)

The User shall not engage in any of the following acts (hereinafter "Fraudulent Refund Acts").
1. Acts of claiming a refund by asserting non-use after actually using the relevant item, despite having purchased a Paid Item
2. Repeatedly attempting purchase and refund by abusing the refund policy of an app marketplace, the withdrawal-of-subscription system of a payment gateway, or the refund system under applicable laws contrary to its original purpose
3. Acts of, after receiving a refund, retaining or continuing to use the benefits already used through the refunded Paid Item (chat used with deducted Tangerines, unlocked images/videos, progressed stories, gallery contents stored, Fan Media generated, etc.)
4. Acts of claiming a refund after making payment by impersonating another's payment means, app-marketplace account, credit information, etc.
5. Acts of receiving sign-up trial benefits, Free Tangerines, promotion or event benefits in duplicate by the same person or household by creating multiple accounts
6. Acts of repeatedly withdrawing and rejoining membership to receive new-user-only benefits in duplicate
7. Acts of fraudulently acquiring, using, or refunding Paid Items or free goods by abusing automated tools such as macros, scripts, bots, or emulators, or vulnerabilities or bugs in the app
8. Acts of claiming withdrawal of subscription, refund, or compensation based on false facts, or receiving refund or compensation by deceiving the Company
9. All other acts of unjustly receiving refund or compensation in a manner contrary to applicable laws and the purpose of these Terms
Where Fraudulent Refund Acts are reasonably suspected or objectively confirmed, the Company may, without prior notice, take any of the following measures. However, the Company shall, after taking the measure, notify the User of the reasons for the measure and the method of objection in accordance with Articles 28 and 29 of these Terms.
1. Claiming the fraudulently refunded amount or an amount equivalent thereto, and deducting/recovering the corresponding amount from Tangerines, Pass, paid content use rights, etc. held by the User
2. Restricting use or recovering all Tangerines (paid or free), Pass validity period, paid content use rights held by the User
3. Temporary suspension of service use, use restriction, account suspension, or termination of the use contract
4. Legal action (civil/criminal action) and request for investigation by investigative agencies
Where the User causes damage to the Company through Fraudulent Refund Acts, the User shall be liable to compensate for all direct and indirect damages suffered by the Company (including attorney fees, investigation costs, damages caused by interference with business, non-refundable costs such as app-marketplace fees and value-added tax).
The Company may, for the investigation and processing of Fraudulent Refund Acts, view and analyze related information such as the User's payment history, use history, service logs, and access records within the scope set by Article 18 of these Terms and the Privacy Policy, and may request and receive related information from app marketplaces and payment gateways as necessary.
The Company may take reasonable measures such as identity verification, single purchase per person, and repurchase restriction with respect to promotion items, event benefits, new-user-only benefits, etc., for the purpose of preventing Fraudulent Refund Acts and creating a healthy service-use environment, and shall notify users of such measures in advance through individual item descriptions or notices.

Chapter 7 Use Restriction and Termination

Article 26 (Service Use Restrictions and Suspensions for Users)

The Company may restrict a User's use of INFIDITY Services according to the following classifications. The specific reasons for the User's breach of obligation that result in use restriction shall be set in individual operations policies under Article 28.
1. Restriction of partial permissions of the relevant service: Restriction of certain permissions such as chat for a certain period
2. Restriction of use of the relevant service: Restriction of use of the relevant individual service for a certain period or permanently
3. Restriction of the relevant service account: Restriction of the User's account for the relevant service for a certain period or permanently
4. Guest use restriction: Restriction of guest use of the relevant service for a certain period or permanently
Where the Company's use restriction is justified, the Company shall not separately compensate for damages including the User's content, creations, etc. arising from the use restriction.
The Company may, for service improvement and User personal information protection, classify accounts that have not had any use record of the relevant service for the last 180 days as dormant accounts and take necessary measures such as use restriction and deletion of account information for such accounts. Where measures are taken under this paragraph, the Company shall notify the User 60 days in advance.
Where the User violates the User's obligations specified in Article 14 of these Terms, the Company may, after prior notice and for a designated period, suspend the User's use of the Service or terminate the use contract. However, where the User violates parts of Article 14 paragraph 1 (such as material violations like false entry, identity theft, impersonation), or where the User intentionally or grossly negligently causes damage to the Company, the Company may suspend use of the Service or terminate the use contract for a designated period without prior notice.
Where use is suspended or the contract terminated under paragraph 4, the Company shall notify the User of the reason for and date of termination by writing, email, or equivalent method, or shall make it available for the User to check through the service homepage. In such cases, the relevant User may file an objection in accordance with the customer center procedure.

Article 27 (Use Restriction as a Provisional Measure)

The Company may suspend the relevant service account until the investigation of the following issues is completed.

Where a justified report has been received that the account has been hacked or stolen
Where the User is reasonably suspected of being a violator such as a user of illegal programs or a workplace operator
Other cases equivalent to the above where provisional measures on the account are necessary

Article 28 (Reasons for Use Restriction and Procedure)

The Company shall set, in the operations policies, the specific reasons and procedures for use restriction in consideration of all circumstances such as the content, degree, frequency, and consequences of the violation.
Where the Company imposes a use restriction set forth in Article 26, the Company shall notify the User of the following matters by writing, email, or by posting on the initial screen of the INFIDITY platform or the service homepage.
1. Reason for the use restriction
2. Type and period of the use restriction
3. Method of objection to the use restriction

Article 29 (Procedure for Objection to Use Restriction)

Where the User wishes to object to the Company's use restriction, the User must submit, by writing, email, or equivalent method, an objection stating the reasons for objecting to the Company's use restriction within 15 days of the date of receiving the notification.
The Company that has received the objection in paragraph 1 shall, within 15 days from the date of receipt, respond by writing, email, or equivalent method to the User's reasons for objection. However, where it is difficult to respond within 15 days, the Company shall notify the User of the reason and the processing schedule.
The Company shall take corresponding measures based on the contents of the response above.

Article 30 (Cancellation and Termination by the User)

The User may terminate (hereinafter "withdraw membership") the use contract for INFIDITY Services. Where the User applies for withdrawal of membership, the Company may verify the User's identity, and where the User is confirmed to be the User in question, the Company shall handle this in accordance with applicable laws.
Since the accounts of each service are operated independently, when withdrawal is made from a particular service (e.g., Tangle), only the use contract for that service is terminated, and the use contracts for other INFIDITY Services must be terminated separately according to their own procedures.
Where the use contract for a particular service between the Company and the User is terminated, responsibility for any disadvantages such as discontinuation of use of the relevant service caused by the membership withdrawal rests with the User.
When the User terminates the use contract, the Company shall delete the User's personal information immediately upon termination, except where the Company retains User information in accordance with the Privacy Policy and applicable laws.
After membership withdrawal, the User may not be able to sign up for membership again within a certain period.

Chapter 8 Liability and Compensation for Damages

Article 31 (Compensation for Damages)

Where the User causes damage to the Company by violating the Terms, the User shall compensate the Company for all direct and indirect damages (including attorney fees).
The Company shall not be liable for damages arising in connection with free services unless caused by intent or gross negligence.

Article 32 (Limitation of Liability of the Company — Disclaimer)

The Company shall be exempted from liability where it cannot provide the Service due to force majeure such as war, civil disturbance, natural disasters, national emergencies, hard-to-resolve technical defects, cloud-infrastructure failures, technical limitations of AI algorithms, and the existence of government policies.
The Company shall be exempted from liability for damages caused to users by a basic telecommunications operator suspending or failing to provide telecommunications services normally, unless caused by the Company's intent or gross negligence.
The Company shall be exempted from liability for service interruption or failure due to unavoidable reasons such as previously announced repair, replacement, regular inspection, or construction of facilities for INFIDITY Services, unless caused by the Company's intent or gross negligence.
The Company shall not be responsible for service failures, suspension of use, or termination of contract caused by reasons attributable to the User.
The Company shall be exempted from liability for various problems arising from the User's computer, mobile, or similar environment, or for problems arising from network environments not caused by the Company's intent or gross negligence.
Where the User has incurred damage by inaccurately entering or carelessly managing personal information such as personal details, the Company shall not be responsible.
The Company shall not be responsible for the User's inability to obtain or loss of expected results such as AI Output, content, or creations while using the Service. The Company shall be exempted from liability for damages arising from the User's selection or use of the Service, unless caused by the Company's intent or gross negligence.
The Company shall be exempted from liability for the loss of User Content, AI Output, or creations during the User's use of the Service, unless caused by the Company's intent or gross negligence.
The Company has no obligation to intervene in disputes arising between users, between users and individual service providers, or between users and third parties through the medium of INFIDITY Services, or in disputes arising from violations of applicable laws such as third-party rights infringement (including copyrights), and shall not be responsible for any damages arising therefrom.
The Company shall be exempted from liability for damages caused by services provided by individual service providers, unless caused by the Company's intent or gross negligence.
The Company may restrict service usage time, etc., according to applicable laws and government policies, depending on INFIDITY Services or users, and shall be exempted from liability for such restrictions and all matters related to service use that arise from such restrictions.
Where an individual service provider temporarily suspends or permanently discontinues an INFIDITY Service based on business judgment, this shall be handled according to the terms, policies, and notices between the relevant provider and the User. Unless there is a fault attributable to the Company, the Company shall not bear any responsibility for this.
Where the use contract between the User and the Company is terminated by termination of the use contract, etc., except where the Company retains User information in accordance with applicable laws and the Privacy Policy, the Company may immediately delete the User's account information and all related data for a better service environment, and the Company shall not be liable for the deletion of User account information and related data after termination of the use contract.

Article 33 (Grievance Handling and Dispute Resolution)

The Company shall, considering User convenience, guide users on the methods to raise opinions or complaints on the initial screen of the INFIDITY platform or the service homepage. The Company operates a dedicated organization to handle such opinions or complaints from users.
Where opinions or complaints raised by the User are objectively recognized as justified, the Company shall promptly handle them within a reasonable period. However, where processing requires a long period, the Company shall notify the User of the reason for the long processing time and the processing schedule by posting on the service homepage or each individual service page or by email.
Where a dispute arises between the Company and the User and is mediated by a third-party dispute mediation institution, the Company shall faithfully prove the measures taken with respect to the User, such as use restrictions, and may comply with the mediation by the mediation institution.

Chapter 9 Miscellaneous

Article 34 (Notification to Users)

Where the Company notifies the User, unless otherwise provided in these Terms, it shall be by email within INFIDITY Services granted by the Company or by the contact information registered by the User.
Where the Company notifies all users, it may substitute the notice in paragraph 1 by posting on the Company's INFIDITY service homepage or the initial screen of each individual service for 7 days or more, or by presenting a pop-up screen.

Article 35 (Waiver of Class Action and Individual Arbitration)

The User waives the right to bring class actions or class arbitration with respect to any disputes with the Company, and agrees to proceed with arbitration or litigation individually.

Article 36 (Governing Law and Jurisdiction)

These Terms shall be governed and interpreted by the laws of the Republic of Korea.
The competent court for disputes arising in connection with these Terms shall be the court designated by applicable laws such as the Civil Procedure Act, and the district court at the Company's headquarters location (Seoul Central District Court) may be the agreed jurisdiction.

Emotionwave Inc. 338 Gwanggyo Jungang-ro B Building 111, 112 (Sanghyeon-dong, Gwanggyo Woomi New Booth), Suji-gu, Yongin-si, Gyeonggi-do CEO: Soonchul Jang Business Registration No.: 108-86-06113 Customer Center: support@emotionwave.com

Supplementary Provision

These Terms shall apply from April 15, 2026.